User Accounts 5

• I’ve created an administrator account, but the browser window turns blank when the administrator tries to log in. Why isn’t the page loading?
• Am I able to create several user accounts in bulk?
• I am receiving an error message while uploading the csv file to the Import Users feature. Why is my upload failing?
• I used the Import Users tool to create user accounts. What is the password for these user accounts?
• Am I able to delete a user account from the system?

Course Registration 4

• Can I register multiple users into a course in bulk?
• If I include an existing user in the csv file during the Import Users process, will this create a duplicate account for that user?
• We have some users who are not able to access a course that they are registered into. What is causing this to happen?
• We have some user registrations that have expired and they can no longer access the course. How do I reactivate these registrations?

Uploading Courses 5

• I am running into an error while uploading a new course and the process fails. Why is this happening?
• I have uploaded a course, but I am unable to enroll users in the course. Why is this happening?
• Why is the course not listed in the course catalog in the Learning Center?
• We have applied minor updates to a course. How do I update the existing course with the new version?
• We have a new version of a course with major updates that will be replacing the old version. How should I set this up?

Certificates 3

• We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate?
• Is there a way users can re-access and download a copy of their certificates?
• We want to update the certificate design. How can we update the certificates?

Navigation 5

• Menu
• Breadcrumb Navigation
• Sorting Columns
• Browser Page Tabs
• Information Page Tabs

Community 2

• Community Browser
• Creating/Editing or Deleting Bulletins

Users 4

• User Browser & Information
• User Transcripts
• SCORM Log
• Creating Users

Courses 3

• Course Browser & Information
• Creating Courses
• Uploading Courses

Programs 4

• Program Browser & Information
• Creating Programs
• Program Sections Browser & Information
• Creating Program Sections

Registrations 5

• Registration Browser & Information
• Creating a Filtered Registration Report
• Registering a User into a Course or Program
• Registering Multiple Users in a Course or Program
• Setting an Expiration Date for the Course Registrations

Certificates 3

• Certificate Browser & Information
• Create Certificates
• Certification Browser

Catalogs 2

• Catalog Browser & Information
• Creating Catalogs

Documents 2

• Document Browser & Information
• Uploading Documents

Infusionsoft 1

• Infusionsoft Products

FAQ's 3

• Browse FAQs
• FAQ Information
• Create FAQs

Users 1

• Import Users